About Inspire Healthcare
We are a community-based allied health organisation and we currently provide mobile services across Sydney, Melbourne and Brisbane. We provide services to: clients on the home care package, participants under the NDIS as well as private clients. We are seeking a customer relations officer that is adept in communicating with a variety of individuals. We are offering a rare opportunity for the successful candidate to work from home permanently.
Your Next Career Move
Inspire Healthcare is offering an exciting opportunity for a confident and passionate customer relations officer to join our team on a full-time basis with an opportunity to work from home. Fast-track career available for individuals who are quick learners and willing to learn new things. You will be responsible for the communication with all levels of stakeholders.
More specifically, some of your key duties will include (but will not be limited to):
- Being the first point of contact, you will proactively manage the pipeline of enquiries and achieve customer satisfaction.
- Maintaining communications with customers and identifying opportunities for additional scheme or scope extensions.
- Managing all client referrals recevied by our providers and distributing them efficiently to our internal staff.
- Responsible for accurate data entry of client records.
- Building strong relationships with our providers and private client's.
- Managing inbound and outbound calls with professionalism and courtesy.
- Working closely with Managers from different departments and reporting any work-related concerns.
About You
To be successful in this role you will be a self-driven and energetic professional with strong verbal and written communication skills, and be able to demonstrate your skills and experience as an customer relations officer in a multidisciplinary team. You will be a motivated, passionate professional, who thrives on delivering high levels of customer service and able to work with little to no supervision.
The successful candidate will have:
- Computer literacy - Experience in using Excel (preferred but not necessary)
- Experience working in the Healthcare Industry (preferred but not necessary)
- A friendly and approachable personality
- Great verbal and written communication skills
- Punctuality, self-motivation and attention to detail
- Initiative, proactive and a hard-working attitude
- Extraordinary forward planning and strategic thinking skills
- Excellent problem-solving skills
- Exceptional organizational and time management skills
The ideal candidate will also bring an open and creative mindset to the position; new and innovative ideas are encouraged! Enthusiasm for being a contributing member of a professional team will also contribute to your success in this role.
What's in it for You?
- Utilise Your Skills & Experience in this Dynamic & Varied Role
- Opportunity to Work from Home
- Cross-trainedin different departments to Fast-track career
- Immediate Start available for the right candidate
Apply today and don't miss out starting this exciting opportunity as soon as possible!
Job Type: Full-time
Salary: $55,000.00 – $60,000.00 per year
Benefits:
- Professional development assistance
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
Application Question(s):
- Do you have full working rights in Australia
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
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