Benefits/Perks
Company Overview
Fitness Machine Technicians is a leader in residential and commercial exercise equipment service. We are the only national franchise exercise equipment repair brand in the US, providing us with a distinct competitive advantage over other repair companies.
We are committed to delivering the most reliable service/repair and preventive maintenance services. Prompt customer service and constant customer communication is the key to our success. We strive for professional, friendly and accurate service at all times.
Job Summary
Do you want to work with a growth-driven and competitive company? Work from home? We are looking for a Scheduling Coordinator to join our growing team. We need a strong multi-tasker who can hit the ground running, answer customer phone calls, describe our services, and schedule and coordinate service visits for our technicians. Ability to logically schedule service appointments based on location is extremely important.
Responsibilities
Qualifications
- Flexible schedule
- Ability to work from home
- Paid training
- Competitive compensation
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Company Overview
Fitness Machine Technicians is a leader in residential and commercial exercise equipment service. We are the only national franchise exercise equipment repair brand in the US, providing us with a distinct competitive advantage over other repair companies.
We are committed to delivering the most reliable service/repair and preventive maintenance services. Prompt customer service and constant customer communication is the key to our success. We strive for professional, friendly and accurate service at all times.
Job Summary
Do you want to work with a growth-driven and competitive company? Work from home? We are looking for a Scheduling Coordinator to join our growing team. We need a strong multi-tasker who can hit the ground running, answer customer phone calls, describe our services, and schedule and coordinate service visits for our technicians. Ability to logically schedule service appointments based on location is extremely important.
Responsibilities
- Answer incoming phone calls from customers
- Describe service offerings and pricing to customers
- Efficiently schedule appointments for technicians in our field service software (training provided)
- Provide documentation and directions to technicians as necessary
- Call/email/text customers about scheduling their service or rearranging service calls
- Opportunity to assess effectiveness of marketing campaigns and inform strategy as dictated by interest level
Qualifications
- Above-average computer abilities. Experience using Word, Excel, handling email attachments, file organization, and learning new software for scheduling
- Good-natured with extremely professional customer service skills. Prior customer service experience is preferred
- Experience working with a team
- Familiarity with Google Maps or other navigation applications
- Knowledge of the surrounding territory
This is a remote position.
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