$ads={1}
For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.
Celeros Flow Technology is looking for individuals with a voice and a vision. We embrace change, diversity and promote new ways of looking at old ideas. We seek talented professionals to join our world-class team of innovators in a global, collaborative & multi-cultural environment, where you will be challenged, supported, and inspired to be extraordinary.
GENERAL SUMMARY
This role is responsible for delivering a responsive customer experience supporting customer inquiries, administering and processing customer orders, and collaborating across teams to respond to our customer needs.
Principle Duties and Responsibilities
- Handle and respond to customer queries through various channels in an effective and professional manner.
- Route request for quotation to the Aftermarket Applications Engineering team.
- Review receipt of customer orders against quotations.
- Initiate set up of new customer accounts preparing documentation for internal approvals and entry in the system.
- Administer the pro forma invoice process based on customer credit terms.
- Close collaboration with the Supply Chain team for lead time and commit dates for Aftermarket customer orders.
- Undertake pre order compliance checks and assemble sales order documentation.
- Process sales orders for Original Equipment and Aftermarket in line with internal procedures, performing order entry responsibilities with attention to detail and accuracy.
- Prepare and issue customer order acknowledgements.
- Promptly communicating with customers to address queries, delivery challenges, liaising with necessary internal teams to support the customer response.
- Update and maintain sales order and customer records.
- Prepare timely information and reports as specified and requested by management.
- Support internal audit testing.
- Contribute to continuous improvement initiatives to improve processes and customer service levels.
- Follow up with customer on any unpaid or outstanding matters to support cash collection.
- Support intercompany transfer pricing process.
- Other duties as required.
Knowledge, Skills and Abilities
- Customer and commercially focussed, utilizing speed, accuracy, and accountability to service internal and external customer needs.
- Excellent communication skills both written and verbal.
- Ability to handle multiple tasks in a fast-paced environment dealing with multiple stakeholders, with the capacity to adapt to unforeseen work demands.
- Teamwork oriented with the ability to work on own initiative.
- Strong attention to detail and accuracy.
- Process oriented.
Education and Experience
- Relevant experience in a similar role, preferably in a manufacturing or engineering company.
- High level of proficiency in Microsoft Office and any ERP system.
- Third level qualification, Certificate or Diploma, in a Business discipline is desirable.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Required daily to stand, sit, walk, talk, hear, and see (specific close vision abilities are required to perform computer work)
- Required occasionally to stoop, kneel, crouch and crawl
- Required daily to use hands and fingers and arms to reach (to operate a computer and telephone)
- Required occasionally to lift and/or move objects that are light to moderate
- Required occasionally to travel (usually by air or road so may be required to sit for extended periods)
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work with moderate noise (i.e. business office with computers, phone, and printers, etc.)
- Ability to work in an open planned office / individual office
- Ability to sit at a computer terminal for extended periods
- Ability to sit in a car or on a plane for extended periods
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
CELEROS FLOW TECHNOLOGY VALUES
All Celeros divisions are committed to the effective use of the Celeros Values. It is important that all employees understand and utilize these values when performing the duties of his/her position.
INTEGRITY: We work safely and respect our employees, business partners & environment. We always lead by example.
SPEED: In our mission to bring mission-critical flow control equipment to the world, energy in our actions & urgency.
ACCOUNTABILITY: We stand behind our actions and deliver on our promises.
PARTNERSHIP: We collaborate across our teams & our customers to win together. We rely on each other to deliver the best outcome & celebrate successes.
EXCELLENCE: We are passionate about being the best at engineering, manufacturing & maintaining mission-critical equipment. We seek quality & community improvement in every interaction.
QUALITY
Quality encompasses all aspects of Celeros’ business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.
CELEROS Flow Technology is an equal opportunity employer.
