Senior Program Manager [Turkey]

 

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The Program Manager is responsible for the overall management of projects throughout their lifecycle. They are responsible for defining, planning, tracking and managing the project, for identifying key resources and providing the direction they require in order meeting project objectives. The Program Manager provides leadership to cross-functional teams responsible for delivering defined project outputs to time, budget and project quality criteria. They also ensure adherence to project management methodology practices, provide team coaching, evaluate the performance of team members and reinforce the enterprise knowledge management through the collection and communication of lessons learned.

The Program Manager may be asked to assists during the Opportunity Management Phase of the customer engagement by providing input into the proposal or completing specific proposal deliverables - especially in the area of delivery model, project structure, organization, scoping, estimation and risk assessment.

The Program Manager has ability to manage projects that require coordination of work between various parties like third party sub-contractors, SAP Custom Development, SAP Global Consulting Delivery, DMLT, Cloud Delivery Teams, CoE, and SAP Support organization.

Key Areas of Responsibility and Tasks

Opportunity Management

• Define appropriate delivery model for customer program/project as a composition of pre-defined services, on-site and/or remote delivery
• Scope and estimate the engagement
• Determine required resources for the program/project
• Understand and be able to deliver according to the SAP delivery models – e.g. ability to engage local, near-shore and off-shore teams for most efficient delivery of project, ability to coordinate project delivery across organizational boundaries including participation of SAP ecosystem partners.
• Assess, document and communicate risk for the engagement
• Position SAP delivery methodology – SAP Activate in the engagement

Delivery

• Conduct program/project planning activities and manage the execution of projects according to plan (Opportunity Management, Initiating to closing…)
• Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress, risks and issues in order to manage expectations on all project requirements and deliverables.
• Manage and communicate a clear vision of the program/project’s objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members.
• Ensure proper use of methodology, tools and procedures
• Ensures proper governance is in place to best meet project objectives
• Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
• Experience in delivering SAP primed Fixed Price Projects (FPP) or Time and Material (T&M) engagements.
• Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline.
• Manage the financial aspects of the project: budgeting and estimate to actual variance.
• Analyze risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action.
• Escalate issues early about the project to account management or delivery management.
• Determine what constitutes successful closure for all parties. Gain acceptance and sign-off by all parties when closure is attained.
• Plan and execute formal Quality Gate process following the Q-Gate approach in SAP Activate methodology.
• Proactively manage project stakeholder satisfaction to position and secure customer reference and success story.

Coaching & Mentoring

• Position project management reviews with customers and effectively manages their deployment.
• Mentor project teams to ensure implementation of enterprise project management methodology, standards and processes.
• Coach to clarify assignments and deliverables to project team; review quality of work and manage integration of team members’ work; provide performance input to project team members’ functional management.
• Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks

Knowledge Management

• Maintain project documentation and updates to relevant knowledge management bases; analyze lessons learned and share with the organization’s project management community.
• Participate in the development of project management best practices.
• Proficient understanding of SAP solutions and of the consulting business processes and functions.
• Knowledge of the strategic and operational issues of the project management business unit.
• Proficiency with project management tools used in SAP.
• A clear vision of what determines a successful project for the customer and for the enterprise.
• Knowledge of and competency in project management processes including planning tasks, resource allocation, risk management, time management, financial management, HR management, quality management, monitoring and reporting, documenting and record keeping.
• Adaptability and flexibility to manage deadline pressure, ambiguity and change.
• Ability to negotiate consensus amongst diverse groups and impact the activities of others not in own reporting structure.
• Conceptual analytical thinking and decision making skills.
• Strong interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior management, clients, peers and team members.

Experience & Language Requirements

Functional Experience

• 10-15 years of SAP project management experience in project implementations using formal project management methodology, techniques and tools.
• Demonstrated experience in teambuilding and leading teams.
• Demonstrated expertise in creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, budget and schedule.
• Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements.
• Require the career of local large SI company or consulting company
• Require PM experience of big-size SAP program/projects

International Experience

• Some international implementation experience is a plus

Management and Leadership Experience

• Management experience in managing small to medium size teams or organizations
• Management experience of medium size multilayered team is desirable
• Management of remote resources (global delivery or distributed organization) is a plus
• P&L of LoB in small to medium size organization is desirable
• Cultural awareness and experience working across different cultures and nationalities
• Strong leadership and people management skills are desirable
• Experience leading in matrix organization without formal authority is a plus
• English and Turkish: Fluent

Education

• Required undergraduate university degree, preferably in commerce, engineering, information technologies or equivalent training and job experience

Professional Training & Certification

• PMP certification and /or other industry and project management certifications an asset
• PM Fundamentals class certification or similar
• Project Leadership Excellence (PLEX), Excellence in Delivery Management (EDM) or similar interpersonal skills course
• SAP Activate certification C_ACT_2016 SAP Activate Project Manager
• Understanding of SAP Solution Manager
• Project Management Tools (PEM, PtD, etc.)

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 376856 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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