- About us, purpose, experience and qualifications
about us
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
- stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
purpose
To provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules to FNB niche clients.experience and qualifications
• Matric • Diploma in Travel/Hospitality/Tourism • Amadeus experience, minimum of 4 years • 6 years travel experience • Previous concierge (or similar) experience advantage • 5 Star/Elite customer relations • Supervisor experience • Leisure travel background • Sales and marketing experience -
additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.responsibilities
• Source travel products and information for up market clients and organize extra’s for VIP client or special occasions (“Surprises and Delights”) • Build relationships and rapport with your customers and maintain good relationships with suppliers to be able to provide customers with excellent customer service and always go the extra mile • Provide information on facilities and services, events and attractions, tours, travel routes, transportation schedules and advising clients on travel information, e.g. visas, passports, itineraries, currency, language, safety, health, etc • Achieve monthly targets set out by your manager by maximizing on sales opportunities, promoting destinations, tour packages and other services • Arranging all travel related queries from flight bookings to travel insurance and deal with complaints by working alongside the Leadership Team to resolve complaints • Arrange and Issue airline/other tickets, arrange bookings, appointments and reservations for customers and process payments from clients by paying suppliers, to obtain confirmation documentation • Shop on behalf of the customer on the eBucks Online Shopping • Counsel clients on terms and conditions of travel, e.g. cancellation policies and assist with after hour emergency duty • Come up with new initiatives and creative ideas for this desk • Manage own development to increase own competencies • Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
